I wanted to write a big thank you to the incredibly huge moron at the Apple Store in the Gateway mall in downtown Salt Lake City, for telling me last Monday, "Oh you don't need to order the snow leopard upgrade on line to get it for $9.95, you can just come in on Friday and pick it up, since you live colose to the store that will be easier for you". So Friday after school and skipped down to the Apple Store with a huge smile on my face anticipating the moment I had that disk in the clutches of my hands. Alas, like a child learning Santa Claus is not real I heard these dreadful words after I said, "one copy of snow leopard please". "That will be $29.99" then the women helping candidly explained that the $9.95 deal is only available online, and that the sales rep who told me that must have been misinformed. So instead of loading the new OS (yes a new OS, because it is and if you want to call it an expensive service pack then you better be willing to call MS Win 7 a very very expensive service pack, but ...